Soi55 Privacy Policy — How We Protect the Personal Information of Malaysian Users
Your privacy is our priority. This policy transparently explains how soi55 collects, uses, stores and protects your personal data while you use our platform.
Effective date: 1 January 2026. This policy applies to all users accessing soi55 from Malaysia.
Information We Collect from You
When you register and use the soi55 platform, we collect several categories of information to ensure our services run smoothly and securely.
- Full name, date of birth and national ID number (for age verification purposes)
- Email address and mobile number
- Encrypted username and password
- Bank or eWallet details registered for transactions in MYR
- IP address and device type used
- Browser type and version
- Login session data and in-platform activity
- Betting records and financial transactions
- General location data based on IP address
How Your Information Is Used
Soi55 uses collected information solely for legitimate purposes necessary to operate the platform. We do not sell or rent your personal data to any third party for marketing purposes.
- Identity and age verification — Ensures all users are aged 18 and above and that account details are valid.
- Financial transaction processing — Handles deposits, withdrawals and transaction records in MYR.
- Security and fraud prevention — Detects suspicious activity, unauthorised access and money laundering attempts.
- Service improvements — Analyses usage patterns to improve the user experience and platform performance.
- Legal compliance — Fulfils obligations under applicable Malaysian law.
- Service communications — Sends important notifications related to your account, transactions and policy updates.
Cookies and Activity Tracking
The soi55 platform uses cookies and similar tracking technologies to enhance your experience and keep your login session secure.
Types of Cookies Used
- Session cookies — Required to keep you logged in while browsing the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies — Stores personal preferences such as language settings and display options.
- Analytics cookies — Collects anonymised usage data to help us understand how users interact with the platform.
- Security cookies — Used to detect suspicious login attempts and protect your account.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality.
Data Storage, Security and Sharing
How We Store and Protect Your Data
All soi55 user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to authorised personnel only, and all access is logged for internal security audit purposes.
Financial information, including bank account and eWallet details, is encrypted using current security protocols both in transit and at rest. User passwords are never stored in plain text — only hashed and encrypted versions are kept in our systems.
Sharing with Third Parties
Soi55 does not share users' personal information with third parties for marketing purposes. However, data may be shared in the following circumstances:
- With approved payment processors to complete deposit and withdrawal transactions in MYR.
- With Malaysian law enforcement authorities when required by law or court order.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
All third parties working with soi55 are required to adhere to the same data protection standards as set out in this privacy policy.
Your Rights as a User
As a soi55 user, you have the following rights regarding your personal data. To submit any request, contact our customer support team via live chat on the platform after logging in.
You have the right to request a copy of the personal information we hold about you. Such requests will be processed within 14 business days.
If any information we hold about you is inaccurate or out of date, you may request a correction through your account profile settings or by contacting support.
You may request account closure and deletion of your personal data. However, financial transaction records may need to be retained for a period required under Malaysian law.
Policy Updates and How to Contact Us
Privacy Policy Updates
Soi55 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or legal requirements. Any significant changes will be communicated to users via an in-platform notification at least 7 days before the changes take effect. The "Effective Date" at the top of this page will be updated whenever changes are made.
How to Contact Us for Privacy Support
If you have any questions, concerns or requests regarding your personal data, you can reach the soi55 customer support team via live chat, available 24 hours a day, 7 days a week. Our team will respond within one business day for privacy-related matters.
For general enquiries about the platform, check our FAQ which covers most questions related to soi55 accounts, payments and user data privacy.
Your Data is Safe with soi55
We take our responsibility to protect your privacy seriously. Register with confidence — your information is managed transparently and responsibly in accordance with current data protection standards.